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We are a real solar company.. What is a real solar company you ask? To us, real means that we know solar inside out from sale to install to service, real solar means that we know the electrical side the permit side the production, real solar means that we really do have real in-house, experienced, trained, expert installers backed by an extremely experienced management team who knows solar and works with solar every day. This is our definition of a real solar company.
A lot of solar companies have employees who have never even touched a solar panel, those companies are sales machines and they usually last one year in this business. Then there are solar installers who do not know business, and they are usually bankrupt in a few months. We have the business experience backed by extensive experience in guess what, solar!
On average we receive 3-5 calls per week informing us that they have a solar system that is not working, and that their installer is no longer in business. We have been in business over ten years, and we have decades of internal combined experience. This means that when an issue arises we are a valuable resource for real answers.
SYSTEM NOT WORKING
Sometimes we find nothing wrong, such as a usage increase or misinterpretation of expectations from original installer, but other times there is actually something wrong with a solar system. Our service team is equipped and trained to troubleshoot and identify problems and follow up those problems with solutions.
Most of our service calls are the one of the following; undersized system, broken panel(s), monitoring issues, dead inverters, followed by various and completely random issues (that we also resolve) such as tampering critters, loafing pigeons, fire damage, strong winds, and everything in between.
Regardless of the issue, again, our goal is to inspect, troubleshoot, and resolve.
Panels are very durable, and they are actually quite hard to break or damage naturally. However, a golf ball can actually damage a panel, as well as baseballs, rarely hail, and other round objects traveling fast and using a glass solar panel as a landing zone. But!, most of the time when we discover a broken panel it is usually a manufacturer related where the quality control missed a defective issue during production. Not only do we identify the broken panel, troubleshoot the panel to confirm defective, we replace the panel and deal with the manufacturer on your behalf.
Most customers already have a monitoring system in place with their solar system, we actually install monitoring for all of our new customers by default. Even if your monitoring is already in place we have discovered that not all monitoring systems are equal such as cellular versus internet based communications. Basically, internet based equals user error potential. Did you relocate your router, or recently change internet providers? This happens very often, and this is a quick fix for us to resolve. If no monitoring was ever installed, we can quickly and easily get this setup, highly recommended!
Most inverters last about ten years without issues. At year ten most inverters rapidly die as in stop working. When we perform our initial consultation we ask how long you have had your solar system if the answer is ten years, and it is not working anymore. Guess what? Your inverter has likely died. When the inverter is no longer working, we then work on the solution; new inverter time, and this is when we work with you on the best and most cost effective solution. We start shopping inverters for you, and discuss past issues and future needs, etc.